Privacy Policy

Last updated: September 17, 2026

Alicia Thompson AI Systems Management (“we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit AliciasDemo.com, interact with our AI-powered voice or chat experiences, submit information through forms or widgets, communicate with us by email, phone, or text message, request information about the AI Concierge, become a client, complete onboarding, or otherwise interact with our services.

AliciasDemo.com is operated by Alicia Thompson, AI Systems Manager, and is used to demonstrate and provide information about the AI Concierge and related managed AI systems.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

• Interact with an AI chat experience
• Interact with an AI voice experience
• Request information about the AI Concierge
• Submit a form or contact request
• Provide information through a website or chat widget
• Opt in to receive SMS communications
• Communicate with us by email, phone, text message, chat, or voice
• Schedule or request an appointment
• Complete qualification or discovery questions
• Enter into an agreement or purchase services
• Complete client onboarding
• Upload business information, files, or supporting documents
• Request customer support
• Otherwise communicate with us

Information you provide may include:

• First and last name
• Email address
• Phone number
• Business name
• Business website
• Business contact information
• Information about your business, services, customers, and operations
• Responses to qualification, discovery, or onboarding questions
• Appointment or scheduling information
• Messages, questions, and other communications
• Business documents, files, policies, FAQs, brand materials, or operating information
• Other information you choose to provide

Please do not provide sensitive personal information through AliciasDemo.com, AI chat, AI voice systems, forms, email, SMS, or other general communication channels unless we specifically request it and provide an appropriate method for doing so.

2. AI Chat and Voice Interactions

AliciasDemo.com includes AI-powered chat and voice experiences designed to demonstrate and support the AI Concierge.

These experiences may include AI systems that demonstrate customer conversations, answer questions, collect business information, assist with sales discovery or qualification, support onboarding, or perform other approved business-support functions.

When you interact with an AI-powered voice or chat experience, information you provide during the conversation may be processed, stored, recorded, and/or transcribed by us and by technology providers we use to operate these systems.

We may review AI conversations, recordings, transcripts, and related information to:

• Respond to inquiries
• Understand prospective client needs
• Determine whether our services may be appropriate for a business
• Provide requested information
• Support client onboarding
• Provide and manage services
• Maintain appropriate business records
• Evaluate the quality and accuracy of AI responses
• Identify and correct problems
• Monitor system performance
• Refine AI instructions, responses, and knowledge
• Troubleshoot technical issues
• Improve our AI systems and customer experience

AI-generated responses may not always be accurate or complete.

AI interactions on AliciasDemo.com should not be relied upon as legal, medical, financial, tax, accounting, or other professional advice.

Where required by applicable law, appropriate notice or consent regarding recording or transcription will be provided.

3. Business Brain, Onboarding, and Client Information

Clients may provide information about their business as part of onboarding and service delivery.

This may include information relating to:

• Services
• Service areas
• Business hours
• FAQs
• Pricing or pricing rules
• Policies
• Qualification criteria
• Booking rules
• Customer-handling procedures
• Escalation rules
• Follow-up rules
• Brand voice
• Customer journey
• Operating procedures
• Business preferences
• Internal instructions
• Supporting files and documents

This information may be used to create and maintain a client’s Business Brain and to configure, train, manage, test, monitor, and improve the client’s AI Concierge and supporting systems.

Clients should not provide sensitive personal information that is unnecessary for the services being provided.

4. SMS and Text Message Communications

If you provide your phone number, you are not automatically enrolled in SMS messaging solely because you provided a phone number.

Where SMS consent is requested, consent will be collected separately through an applicable opt-in mechanism.

SMS consent is optional and is not required as a condition of purchasing services or submitting a general inquiry.

If you expressly consent to receive non-marketing SMS communications from Alicia Thompson AI Systems Management, messages may include communications related to:

• Your inquiry
• Information you requested
• Scheduling or appointments
• Service-related communications
• Client communication
• Customer support
• Other informational or transactional communications described at the time you opt in

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

You may reply HELP for assistance.

Opting out of SMS communications does not prevent us from communicating with you through other methods where appropriate, such as email.

We will honor SMS consent and opt-out preferences in accordance with applicable messaging requirements.

5. Mobile Information and SMS Consent Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Email Communications

If you provide your email address in connection with an inquiry, request for information, appointment, purchase, onboarding process, or customer relationship, we may use it to communicate with you regarding that request or relationship.

Where permitted and where appropriate consent has been obtained, we may also send marketing communications.

Marketing emails will include an appropriate method for unsubscribing where required.

You may contact us at [email protected] to request that we stop sending non-essential email communications.

7. Payment and Billing Information

When you purchase services, payment and billing information may be processed by third-party payment processors or financial service providers.

We may receive transaction-related information such as:

• Payment status
• Invoice information
• Billing contact information
• Payment date
• Transaction identifiers
• Subscription or recurring billing status

Payment card information is generally handled directly by the applicable payment processor.

We may receive related transaction and billing information necessary to manage your services and customer relationship.

8. Information Collected Automatically

When you visit AliciasDemo.com, our website platform, hosting providers, communications providers, and other technology providers may automatically collect or receive certain technical information.

This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website or page
• Pages visited
• Date and time of access
• Security information
• Diagnostic information
• Server-log information

We may use this information to operate, maintain, secure, troubleshoot, monitor, and improve AliciasDemo.com and related systems.

9. Cookies and Similar Technologies

AliciasDemo.com and services embedded within it may use cookies or similar technologies for purposes such as:

• Website functionality
• Security
• Forms
• AI chat
• AI voice functionality
• Appointment scheduling
• User preferences
• Analytics
• Performance
• Technical operations

Third-party technology providers connected to or embedded within AliciasDemo.com may also use cookies or similar technologies in accordance with their own privacy policies.

You may control certain cookies through your browser settings.

Disabling cookies may affect the functionality of portions of AliciasDemo.com.

If we introduce advertising, remarketing, or other non-essential tracking technologies that require additional notice or consent, we will provide appropriate disclosures or controls as required by applicable law.

10. How We Use Information

We may use information we collect to:

• Respond to questions and inquiries
• Provide information about the AI Concierge and related services
• Demonstrate AI Concierge functionality
• Determine whether our services may be appropriate for a prospective client
• Conduct sales discovery or qualification
• Schedule and manage appointments
• Communicate regarding inquiries, appointments, services, or customer relationships
• Process client onboarding
• Build and maintain Business Brain information
• Build, configure, train, test, manage, monitor, and improve AI systems
• Operate AI voice and website chat systems
• Operate our CRM, workflows, forms, booking tools, and related technology
• Maintain business and communication records
• Process billing and payments
• Provide customer support
• Monitor and improve service quality
• Troubleshoot technical problems
• Maintain the security and integrity of our systems
• Prevent fraud, abuse, or misuse
• Comply with applicable legal obligations
• Establish, exercise, or defend legal rights

11. Service Providers

We use technology and service providers to operate AliciasDemo.com and deliver our services.

These providers may support functions such as:

• Website hosting
• Customer relationship management
• Forms and surveys
• Appointment scheduling
• Email communications
• SMS communications
• Phone and voice communications
• AI voice technology
• AI chat technology
• Call recording and transcription
• Workflow automation
• Payment processing
• Cloud infrastructure
• File storage
• Security
• Technical support

These providers may process information as necessary to provide services to us and support our operations.

SMS opt-in information and consent are handled as described in the “Mobile Information and SMS Consent Data” section above.

12. Legal and Business Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate suspected fraud, abuse, or security issues
• Enforce agreements or policies
• Facilitate a merger, acquisition, financing, sale, or transfer of all or part of the business

SMS opt-in information and consent remain subject to the limitations described in this Privacy Policy.

13. Third-Party Services and Links

AliciasDemo.com may contain links to or integrations with third-party websites, scheduling tools, payment providers, communication systems, technology platforms, and other services.

When you interact with a third-party service, that provider’s own privacy policy and terms may apply.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

These purposes may include:

• Providing and managing services
• Maintaining business and communication records
• Managing customer relationships
• Managing AI systems and Business Brain information
• Improving our systems
• Resolving disputes
• Enforcing agreements
• Complying with legal obligations

Retention periods may vary depending on the type of information, how it was collected, why it is needed, and applicable legal requirements.

15. Data Security

We use reasonable administrative and technical measures intended to protect information under our control.

However, no website, AI system, electronic communication, transmission method, or data-storage system can be guaranteed to be completely secure.

We therefore cannot guarantee the absolute security of information transmitted to or stored through our systems.

16. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include rights to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain personal information

To make a privacy-related request, contact:

[email protected]

We may need to verify your identity before completing certain requests.

17. Children’s Privacy

AliciasDemo.com and our services are intended for businesses and adults.

They are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through AliciasDemo.com.

If you believe a child has provided personal information to us, please contact [email protected].

18. Changes to This Privacy Policy

We may update this Privacy Policy as AliciasDemo.com, our AI systems, our services, technology, messaging practices, or legal obligations change.

When changes are made, we will update the “Last updated” date at the top of this Privacy Policy.

Where appropriate or required, we may provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle information, contact: